International Technical Support Associate

  • Email: guneet_kaur@vwish.in
  • Mobile No: 01724608777
  • Street: IT Park, DLF Builing, Tower-C,office no-4
  • City: Chandigarh
  • State: Punjab
  • Zip/Postal Code: 160018
  • Listed: August 17, 2015 10:59 am
  • Expires: This ad has expired
International Technical Support Associate

Description

Troubleshoot telephone and/or email inquiries in the customer support/technical support queue
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Deliver outstanding customer service to direct customers in a high pace contact center environment
Perform appropriate and timely troubleshooting of technical issues
Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; number of calls, length of calls, quality scores, sales
Provide accurate technical solutions in an effort to resolve each issue upon the 1st call
Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services
Candidates having experience working in Technical Support with projects like Dell on Call, Dell Solution Station or iYogi etc. would be given preference.
Experience : 1-3 years
Willing to work in night shifts

Walkin for interview at
VWish Solution
DLF Building, 3rd Floor, Tower-C,IT Park, Chandigarh
Contact: Guneet(HR): 0172-4608777
or send your resume : guneet_kaur@vwish.in

Ad Reference ID: 58255cb4b4206326

  

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